At Tvashta Jewels by Sruthi, we understand that plans change, and we strive to make the cancellation process as smooth as possible. Please review our cancellation policy below:

Order Cancellations

• Before Shipment: If you wish to cancel your order, please contact us within 24 hours of placing the order. If your order has not yet been processed or shipped, we will cancel it and issue a full refund.
• After Shipment: Unfortunately, once your order has been shipped, we are unable to cancel it. In such cases, you may refer to our Return & Exchange Policy for further assistance.

Custom Orders

• Custom or personalized jewelry orders cannot be canceled once they are in production. We recommend double-checking all details before confirming custom orders to avoid any inconvenience.

How to Cancel an Order

To cancel your order, please contact our customer support at [insert contact details], providing your order number and reason for cancellation. Our team will assist you promptly with the process.

Refund Timeline

If your cancellation request is approved, the refund will be processed within [insert timeline, e.g., 5-7 business days] via the original method of payment.

Please note that once an order is canceled, it cannot be reinstated, and a new order will need to be placed.